Sprint PCS complaints
Level of upset :: 4
Business in question :: Sprint PCS
I had been a customer of Sprint PCS from Nov. 1998 until Feb. ‘05, I even worked for them for 2 1/2 years. I always liked my service, no problems with billing until I got married, added my husbands phone to my already existing account, which had the "roaming across America plan" already on it. All I did was to add a phone to my plan as a sub, I already had other phones as subs as well. My husband is a truck driver and of course we also had the unlimited pcs to pcs calling, I was told that with the roaming plan (a cost of 5.00 per month to cover all phones on my account)and unlimited pcs to pcs, I would not be charged if we talked while he was on roaming.. My best friend still works for them and said this is correct. So, to my amazement, I received my 1st bill after adding this phone and just about fell over. I called sprint and actually got help the 1st time around, this young man sent some kind of form to their review office and I received a call on 12/24/04 and told I should not be charged peak minutes for pcs to pcs while on roaming, and he credited my account. By the way, I was also informed at this time that they had failed to add the roaming plan on my husband’s phone and this is why I was being billed. He said since this bill period was almost over and he had been roaming again, once I received my Jan. 05 bill I would need to call for a credit again. I received my Jan. bill, called cust service and told that I had been told incorrectly and should never have received a credit to begin with. I was furious! I hung up called another service rep and told I should never have been billed for this and it would be taken care of. I called back in 7 days, at this time I was told I had never called in 7 days ago. Neiter cust service rep had recorded this. What this rep did not know was that I use to work there, and know that as soon as a rep answers a call it is automatically logged in notes with their logon. Once she found this out, her attitude changed, and said yes, I was due the credit but she could not credit this much money. Again I waited 7 days called back and still nothing had been done. I called another 4 times, still nothing ever being noted or done. I asked if the could send that form letter to the 1st guy who originally made the adjustment and they said "no" they can’t do this. Anyway at this point we are not into Feb. and no help. So while at the mall, we switched to Cingular. I called SprintPCS that evening to get them to cancel my husbands phone & my daughter-in-laws since we were unable to port these 2 numbers. When I received my next bill they had only cancelled 1 line. I called them back and finally got the 2nd line cancelled. Only by this time since no adjustments and the cancellation fees on 4 lines my bill is now up to over $2,000.00 ( should only have been around $150.00). So, now they are threatening to put this on my credit and ruin my credit. So at this point, I would like to know what I can do to prevent them from happening. I will not under any circumstance pay this outlandish bill…if anyone has any ideas, please email me @ rmccam4@hotmail.com Thank you for giving me this opportunity to let everyone know how bad sprintpcs can screw you over.
Renita
Level of upset :: 3
Business in question :: SprintPCS
Complaint :: I would like to know how many people had SANYO model-4500, that stoped working. And were told they needed to upgrade to a new phone. And if you were contacted by Sprint to receive a discount on you bill by renewing your contract. My phone stoped working. I took it to the store and left it overnight. The next day I was told at the store to order a battery.The store provided the number. They did not have the battery. I ordered a battery. Came three days later. No phone for this time. Phone still didn’t work. Took it to store. Store told me the phone was bad needed to upgrade.and I had an after market battery. I said this is the battery that came from the place you told me to call and order from. I cancelled the account. I had $134.00 credit 30Jun05the day I cancelled the phone Sprint never adjusted the bill when the phone did not work. They billed me till 14Jul05. They also double charged me for the battery they put it on my final statement and billed my credit card. They refused to accept the returned battery,and charged $150.00 cancellation fee because they said I renewed my contract in Nov03 for 2 years. They sent a bill for $120.31. The owe me $94.43
Level of upset :: 4
Business in question :: Sprint PCS
Complaint :: Got my phone ripped off spent over an hour trying to get it shut off[on hold with customer service] then they reactivated it, and they’re charging me for the $70.00 in downloads this bitch made after my phone was suposedlly turn off.
Level of upset :: 4
Business in question :: SPRINT PCS
Complaint :: Sprint Pcs has got to be the worst wireless carrier out there. On 6/15/05 I got 2 phones I ordered by mail with the intent of switching my numbers from cingular to Sprint…I charged the phones, start them up, and no signal, I call customer care from my home phone, explain the situation and ask them to cancel my plan. After trying to talk me into keeping them, the rep. said O.K. again I confirm that everything should be O.K. considering my cingular numbers never switched over, kept the plan for like 5 minutes. so long as I return the phones by mail or at a authorized Store. nearest one is 40 miles away in Sacramento,Ca….I personally go there thought, to make sure nothing funny happens..turn em’ in…get a receipt….I’m thinking…done. not too bad maybe I’ll use them in the future again…
A month later a bill for $842- what? call and ask what the hell is going on? The rep. apologized, said it was a mix up, they didn’t close the account because they linked it to an old account I had with them years ago( in an area that gets coverage)before I moved…etc.
No biggie, please fix it! I don’t have your phones, I didn’t use your plan or minutes..don’t bill me! well needles to say the following month…another bill for $901. probably for late fees? call again, same song and dance…ask for a department supervisor and was refused one, not allowed, some B*llsh*t like that, sure…
the las guy I spoke to, William.. actually seem to genuinely want to help..saw the phones returned, acknowledge they didn’t cancel my plan right away when I first called.. but it’s always the same B.S.! I’ve been getting lied to since June! it’s now Oct.! Is it management that puts this to the side and figure hey, let somebody else deal with it…I just sent a letter to the BBB and Calif. public utilities comm. to compain,, I paid the B.S. bill on 8/04/05 to avoid having go to collections…if they don’t care about fixing it now, they definitely won’t once they send it to collections and it’s on your credit!…I can’t comprehend why a company would put somebody thru all this B.S.? now I hope the BBB can resove this and get them to refund the money I should’ve never paid to begin with… do not do business with this company! do so at your own peril…it’s worthless…worst than Ca. DMV! and that’s pretty bad….. I’ve already told everybody I know…. so pass the word, be careful.
LC.
