Misc Compliants

Level of upset :: 4

Business in question :: Clickbank

Complaint :: I bought an e-book and submitted my payment on-line to clickbank. I was promised a refund if my dogs behavior didn’t change. I requested a refund, I was asked to provide some information so I did just that. I recieve another e-mail telling me I need to provide this information, so again I supply all the information, I recieve another e-mail telling me in order for them to give me a refund I need to prove them with this information so for the third time I give them the information and I took it a step further I contacted clickbank.com and explained the situation I recieve an e-mail response if you supply us with this information we will pass it on to the appropriate people because they don’t do the refunds.
I am a bit ticked off first I was promised a refund and the games that clickbank is playing oh they were all to eager to take my money but when they need to refund it I get the run around.

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Level of upset :: 4

Business in question :: Morrow Ford Lincoln Mercury in Beaver Falls, PA

Complaint :: Sold me a supposed Ford-Backed “Smart Choice” Warranty for $1,500 which I was told would cover any needed repairs for a period of 7 years. I had a problem in the 4th year. I was basically told by Morrow “Sorry, the Smart Choice Warranty” was subbed out to a company that went out of business a while back, you’re out of luck. We can’t honor the warranty nor can we refund the initial amount paid.” I’m out $1,500 just like that w/ no recourse- Ford Motor company washed their hands of it as well by saying, “All Ford dealerships are independently owned and operated, we can’t get involved with anything involving warranties sold through a dealership.” I’m beyond upset!

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Level of upset :: 3

Business in question :: Sandy’s Magic Touch Cleaners

Complaint :: I took my vintage rug into the cleaners to have it dry cleaned. After 2 months of not being able to get it from them, they told me they lost it. It is irreplacable as it has been in my family forever, but they gave me $200 for the loss and I bought a new “cheap” rug. I went into their store the other day to pick up a skirt that had been left there and the woman working told me they actually have my rug. She showed it to me and said that the manager was going to sell it to this oriental rug cleaner for $350 because it was such a neat antique. I told them I want it back now because it is mine and they want me to pay them for it. I told them that I used the $200 already to buy a new rug which the store won’t take back now that I’ve been using it. So I am out the $200 for the rug I bought thinking mine was “lost” when really the cleaners were trying to sell it on the side. Now I am going to have to buy back my own property from them. I don’t want this to happen to anyone else, especially when they drop off a personal item that has sentimental value like I did.

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Level of upset :: 2

Business in question :: Granite Works (St. Louis, MO)

Complaint :: Signed agreement for new granite countertops in kitchen. They raised price and said their product wouldn’t fit, but refused to refund $1,340 deposit.

Reported to Better Business Bureau and MO. Attorney General. BBB has multiple similar complaints on this company.

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Level of upset :: 4

Business in question :: Carmen’s concrete & tile in Chicago

Complaint :: Over the summer I had some renovations done to my home. They included some concrete work. The sales person came out gave me the speel & I was sold. & VERY disappointed at what it actual was. It was just a concrete overlay. About 1/16th thick. They were also suppose to fix a step that was damge & some cracks. Well not only did they have do do the job more than once. They didn’t do a very good job at all. The sidewalk underneath was solid concrete & was in separate sections wiht visible lines. This company went right over that, never minding this fact & now it’s cracking in those areas. To add salt to the wound there is a crack in the front over 1/4 inch wide & over 2 ft long & the stair they “repaired” is ALSO cracking & looks like if someone were to step on it it would break right off.
I did what ANYONE what do & called the company, afterall the work is “guarenteed”.
Well 7 calls later & NO RESPONSE! NOTHING!
Not even a concerned courtesy call. Now I have to worry about someone getting injured on that stair in front, probably going to have to call an attorney & notify better business & attorney general’s office & go through a huge hassle over something that I’m positive is completely rectifiable.
I would recommend to ALL NEVER to use this com[pany even for their smallest jobs. They are a rip off , do not honor contract & have horrible customer service.

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Level of upset :: 4

Business in question :: MCI phone service

Complaint :: I had switched from Verizon to MCI after being sick of paying high bills. I switch on Nov. 9th 2005 and recieve a phone call from MCI on Dec. 23 2005 telling me I have to pay the balance on my bill NOW unless they will shut me off. I had recieved my bill only a week before and it was not due for another 8 days. They say I NO LONGER have an account with them but I still owe them money for the days I was NOT a customer?????? They blamed the switch on Verizon. It WASN’T Verizon that made the switch MCI allowed someone other than myself to switch long distance but yet still wanting a payment from me. Needless to say, they shut me off in 30 min for NO REASOn. Even Verizon had said what they were doing was AGAINST THE LAW. EXTREMELY LONG story short and 3 and 1/2 hrs. later, I had to switch back to verizon because out of 7 and yes I said 7 reps from MCI 4 said I was not a customer and 3 said I was. They had NO IDEA what the hell they were saying . Leaving us all baffled. This issue is still not yet resolved.

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Level of upset :: 4

Business in question :: Hubbs Insurance Company

Hubbs Insurance Agency Greenville, Mi. AKA Michigan MIllers…
Hold onto your seats for this one.
I had the company for 2 days , they call and say OOOPPS! We found a ticken, your rates will go up, hmmm. why wasn’t that there BEFORE I signed papers?? Next problem, I take a 3 rd vehicle off from my plan my insurance went UP on my most expensive vehicle. Figure that one out. Then I had noticed they were charging us for a expired drivers license which is a civil infraction NOT points on your license and they listed this once again ON THE MOST EXPENSIVE VEHICLE, when the ticket was issued on a vehicle in the yr of 1995 not 2001, Lastly I had it; I called to cancel. They cancel me 2 wks. to early. I was unaware of it , when I did become aware of it , I called the owner at home on a saturday at 1:00 in the afternoon, ( no other line available for me to contact for info) to ask if she was sure we were still covered and that they didn’t make a mistake. She comes into MY workplace 3 days later , yells at me in front of the whole staff asking me if I have been talking behing her back, yes people, she was an insurance agent and she came to me with this attitude, making a scene. She screams and tells me was I was covered no matter what blah, blah and then guess what 2 days later she sends me a reinstatment notice.I WAS without coverage and she had lied to me while yelling at me at my workplace. What happened to customer service? To , “Hey, what is worng and how can I fix it? she sure did not do this. A verbal attack is Not a way to keep a customer. I will never deal with her and plan on putting in a complaint against her for coming to my place of work and yelling at me.weird. I am a stylist and I know I would NEVER do this to a customer.