Misc Complaints

Business in question :: MLB.com

Complaint :: I ordered a jersey as a gift order on the 25/12/05 from the MLB.com online shop which was subsequently lost on the way. I am an international customer and as you could imagine, contacting MLB has cost me a LOT of money in international phone calls as they do not like to call their customers back. After 1 month of them looking into where the package was and numerous phone calls I was credited with the amount minus the conversion fees and thought,”it could only happen once” and stupidly re-ordered again, and what do you know? The address is now “undeliverable” and on it’s way back to the shop.

The second order consisted of a jersey as well as 2 other items that were shipped as 2 seperate packages. Upon contacting them I was responded to with “You will get a credit back”, obviously not a good enough response as I obviously wanted to purchase the item as a gift. If I wanted the money back, I wouldn’t have purchased it in the first place, was it so hard for them to actually contact the delivery company and find out what the hell was going on since the first package in the second delivery actually arrived? On demanding to speak to a manager called “DANA” and demanding her to contact the delivery company, she just gave me the same story, and would “e-mail” me back with another useless response. As a company, is it not their right to respond to customer enquiries and try to help as much as possible? “DANA” stated that I would have to contact the delivery company myself and try and track it! If they treated all their customers like this, would their company even exist?

I advised her that “I did not want a credit” and that all I wanted was for the item to get to the recipient. “Once the item comes back to the warehouse, you will have to re-order again” was her response. To me, that says that they are basically unprepared to make a commitment to the customer that the item would be delivered and would rather just refund you and sweep you under the rug. “Well once the package comes back to you, can’t you just use Express Post next day delivery so the package gets there?”, and you can only guess what her response was.

I am disgusted with the level of customer service that was provided as I, myself work in the same field of customer service. This company is an absolute joke, and if anyone purchases anything from their online shop I can advise you to *cross your fingers* and only pray that your item gets there as the customer service representatives are absolutely useless and unwilling to help at all.

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Level of upset :: 1

Business in question :: PayPal

Complaint :: PayPal cost me an overdraft.

PayPal has cost me about $24.00 in overdraft and other expenses. This is the first time in 37 years that I have had an overdraft at my bank. I am mad at PayPal and infuriated with their aggravating practice of asking me if I really want to use a credit card to pay. YES, I ALWAYS want to use a credit card to pay. This nag screen process has also cost PayPal my respect.

Exasperated, I removed my checking account information so PayPal will not be able to provoke me this way again.

D**n you for slanting your payment process in preference of bank draft payments.

D**n you for not being fair enough to inform your customers that they risk an overdraft if they use an electronic draft from their bank.

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Level of upset :: 4

Business in question :: Talk America

Complaint :: Consumers Beware:

Do not fall for TalkAmerica’s television ads. They are misrepresenting their pricing grossly. On an account that is grandfathered in at $29.95 a month (started when they started the company and that was never supposed to change) there are taxes of $7.95 per month (expected) as well as service charges of $24.72 per month (not expected and rising monthly).
They are not cheaper than SBC/AT&T as they state. Their repair service is done by SBC so you get treated as a second class citizen because you are not paying SBC for the service (all of their customers complaints & repairs come first and you can wait up to 10 days for service with no credits for the time of poor and/or no service). The lines belong to SBC and Talk America rents them from SBC (this is what the service charge is for) and the price is rising per representatives at SBC/AT&T. When disconnected at my request it takes them 20 days to disconnect and then the prorated bill was for 13 days or 1/3 month which took it from $63.78 to $51.22 (they do not prorate the taxes or the service charge, therefore the credit is only $12.56). Our first bills 6 years ago when we signed up were $32.00 a month and now they are $63.78, so much for being grandfathered in (their wording). This company is a total rip off, no exaggeration!

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Level of upset :: 4

Business in question :: FLOWERS.COM; JUST FLOWERS.COM

Complaint :: I ORDERED FLOWERS FOR MY WIFE ON VALENTINES DAY. THEY WERE NOT DELIVERED TO HER OFFICE SO WE CALLED THEIR 800# TO SEE WHAT HAPPENED TO THE ORDER. THE GUY (JUSTIN?) FROM THEIR OFFICE CALLED THE LOCAL FLORIST SHOP THAT WAS TO DELIVER THE ORDER. THE LOCAL SHOP SAID THEY HAD NOT RECEIVED THE ORDER AND THAT WAS WHY IT WAS NOT DELIVERED. THE JUSTIN SAID WE WOULD BE ISSUED A CREDIT WHILE WE WERE ON THE PHONE WITH HIM. THAT EVENING I HAD TO GO OUT AND TRY TO FIND MY WIFE FLOWERS. HAVE YOU EVER TRIED TO FIND ROSES AT 8PM ON VALENTINES DAY? IT’S ALMOST IMPOSSIBLE. AFTER HOURS OF DRIVING AND CALLING I FINALLY LOCATED A PLACE THAT WAS STILL OPEN. FLOWERS.COM DIDN’T SEEM TO HAVE ANY TROUBLE DEDUCTING MONEY OUT OF MY ACCOUNT IN A TIMELY AND EFFICIENT MANNER. IT TOOK 10 DAYS AND SEVERAL PHONE CALLS AND EMAILS BEFORE CREDIT WAS ISSUED. DURING THE 10 DAY ORDEAL WE WERE CHARGED $60.00 IN OVERDRAFT FEES WHICH DUE TO HAVING TO GO ON THE ABOVE MENTIONED QUEST FOR FLOWERS NOT KNOWING THAT CREDIT WS NOT ISSUED AS PROMISED HAD CAUSED. THEY HAVE MADE NO ATTEMPT TO RESOPOND TO PHONE CALLS OR RETURN EMAILS TO RECONCILE THIS MATTER. IF YOU ARE LUCKY ENOUGH TO MAKE IT THROUGH THE QUE AND GET TO TALK TO A HUMAN THEY PUT YOU ON HOLD AND LEAVE YOU THERE TILL YOU HANG UP(30+ MINUTE HOLD TIMES) AND THAT IS IF THEY DON’T JUST HANG UP ON YOU CLAIMING TO TRY TO TRANSFER YOU..

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Level of upset :: 4

Business in question :: Discover Card

Complaint :: My mother cancelled her discover card a long time ago and Discover Card calls at least 10 times a day if not more. Including NIGHTS, DAYS, EARLY MORNINGS, WEEKENDS, & HOLIDAYS. They ask for her cell phone number and her work number; where she is, what time she will be home; who i am, what my name is; among other things….they have been harrassing us EVERY DAY for SEVERAL months now, but it IS GOING TO STOP soon. Just wait. Do business with them at your own risk. Oh and they also ask me why i’m being rude when i answer the phone, gee maybe they should ask themselves that question!

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Level of upset :: 2

Business in question :: CS Soundoff

Complaint :: I ordered and paid for a remote for a car alarm with CS Soundoff in Byram, Ms., over 3 weeks ago. every time I call, for almost a month now, they keep telling me that its not delivered yet, and they will call me when it gets in. now, after almost a month, and taking over 2 weeks for the check to clear, I still do not have this remote. Never again will I do business in a place where you pay for something, and almost a month later, still dont have it. they keep saying the product is backordered, but this excuse gets old and worn out.