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I signed up for hosting with this company. It took forever to setup the site, and the tech support team seams to have their head up their ass. I cancelled the hosting account the very next day, but they still charged my credit card the $95 for the year. Most companies would just cancel the charge from going through your account, ipowerweb basically stole the funds or borrowed them...??? WTF!! I called the company up after getting the following email.... Quote:
Today is July 19th and still no refund. I have filed a dispute with my bank and I am going to post this info on as many forums a rant & rave sites as I can to let as many people know what happen here so they don't ripped off as well. I will also be filing a complait with the Better Business Bureau.. I would not suggest www.ipowerweb.com to my worst enemy. I guess you really do get what you pay for. Level of upset :: 4 Business in question :: Ipowerweb aka ipower Complaint :: I have been with ipowerweb for about 4 years on their shared hosting service. The shared hosting has been good. Aside from some spammer getting the ip address for our email server put in some spam database, it hasn't given me a moments trouble. Now, my main website has begun to outgrow the shared hosting account, and my need to control the server more has increased. So, I thought I would try the virtual private server product offered by ipowerweb. First, it took twice as long to set it up. Then they overcharged me (the setup fee was supposed to be waived). Finally, the vps won't allow me to add a new domain name. It keeps telling me the "service is unavailable". Their tech support hasn't been helpful at all. First they transferred me to billing, then to the reseller group (I had a reseller account on my shared hosting), then finally, I was transferred back to technical support. After arguing with the rep for 20 minutes, I finally convinced him that it was his department that needed to take the trouble ticket. That was Monday. Today (tuesday), I called back to get the status. THE SAME idiot answered the phone, and told me there was no status, as the ticket hadn't been touched. After ALOT of "tough talk", I finally got a "supervisor" in "tier 2". He said he would try to get ahold of someone to get this fixed, but if he couldn't he would still call me back. I got off the phone with him at 7 PM. It is now 11 PM, and I haven't heard from him. STEER CLEAR FROM IPOWERWEB. Level of upset :: 4 Business in question :: ipowerweb.com Complaint :: Ipowerweb used to be a decent host. Over the past year they have gone way downhill. I actually had an affiliate account with them and referred 7 of my customers to them. I had to atually call them and tell them when I had referrals even though their system was supposed to track it. Then I had to call them to remind them that it was time to send the affiliate checks. At least I was able to get through to non-accented English speaking staff at the time. Over the past several months one of my clients site has gone down for hours at a time with the only explaination from support being "it's been resolved." Now, I'm having a problem with the control panel not letting me reset my FrontPage extensions which have magically become corrupted even though I haven't made any changes to the site in weeks. I've been emailing and calling and live chatting with support for 3 days now and they still have not fixed the problem. I have held for over 45 minutes before hanging up without any answer from support, if I'm lucky enough to get through within 20 minutes then I get a heavily accented tech support lady who sounds like she's reading off of a notecard. After explaining that the control panel is locking up she says she can't help because she's only a level one tech. DUH. It gets elevated to level 2 and I wait. They email back the next day saying they have to delete my entire public_html folder and reinstall the extensions. So, I back up my files and wait and wait and wait. I've emailed several times, and live chatted and the only thing they can say is that it is being elevated. So, I call sales who answer the phone with perfect English in about 1 minute and explain my situation to someone and he says he'll help --- then he puts me right back into the phone support hold line! I have 3 conferences with live registration forms that are not working because they won't fix my problem. I am losing money and if they don't fix it tomorrow, I'll have to move to another site just to get this thing working like it should. DO not sign up with Ipowerweb. In addition to the horrible support, they also have major spammers on their servers. My clients can not even use their outgoing mail servers since their email gets blocked all of the time. This is a major problem for customer who travel because they always have to know the outgoing mail server for their location. RUN RUN RUN!
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