IPowerweb complaints 2
Level of upset :: 4
Business in question :: ipowerweb
Complaint :: I started using ipower a couple of years ago and the service wasn’t to bad. For 7.95 a month they hosted our family web site. I decided to create some business accounts(I design websites) to offer more services to my clients. This got rather pricey at 8bucks a month and created a VPS server which they suggested as a better value. Basically it is just a reseller account and that would work. I moved one client over to the vps(astra-tr.com) and then I was unable to create any new domains, I would get a bunch of errors and no one in tech support could help. It turns out that there is only one guy in charge of vps tech support, and you can only reach him via email?? Keep in mind I’m pretty pissed by this point because they say have 24/7 tech support. To them this means as long as someone actually answers the phone. I use american express so I ended up getting a full refund(almost 3months after I started the vps). I also have a few friends that also have horror stories. I continued to register a couple of domains with them, but you don’t recieve a conforation number or any reciept to print. I’s like some guy recieves these request via email and keys them in when he get around to it. I would strongly advise anyone to steer cleer of these guys!! Oh and they just moved from cali to arizona where I live. My friend Chad only recieved a forth of his money for a refund, so were thinking about paying them a visit.
Level of upset :: 4
Business in question :: IPowerWeb
Complaint :: Even though I asked IPowerWeb multiple times, both on the phone and in writing, to remove accounts from auto-newal, they still charge my credit cards. In one case, they charged my card (I called into make a $10 change for a client) when my clients expired, but they never informed me that they were attaching my card to the client account. Another time, they threw an used checking account into a negative balance and it took 16 business days (despite the promise of a full refund within 15 business days) and a bunch of threatening and a dispute filed with the bank just to get a partial refund. The overdraft fee was $38 and I am still getting charged $33 per day since they didnt refund the whole amount. I am taking them to small claims court and just got off the phone with the police department. They play cicles with the email and phone support. It can take well over an hour to reach someone, only to have them tell you that they cant help you – and then they transfer you to someone else. Do not use this company.
Level of upset :: 2
Business in question :: iPower web
Complaint :: I hosted with iPowerweb. Their technical people are useless, do not know even the basic things. Their Email support is worst, not even single mails by reply. I applied for Moneyback and no reply to that too. Very frustrated with ipowerweb.com
Level of upset :: 4
Business in question :: Ipowerweb
Complaint :: Ipowerweb sucks so bad it is amazing about how bad they suck. Those people must TRY to suck that bad in order to suck that bad.
I ordered a domain (only 1 domain and no hosting) and wait for the account to be setup. I get an account setup email but the domain is not registered. I have to email support and tell them to register the domain.
They register the domain but the username/pass they gave me from the first email they sent does not work.
I contact support. They apologize and tell me they are sending an email with it in it. I never get the email. I email them back. They apologize again and state they will send it this time. (I guess they were joking the first time).
I dont get it the second time.
I then send 3 emails asking for a refund or for someone to check the account.
I then get an email stating for security they cannot send the username and password to another email address. (Well, that is fine and all but that is not what I requested from them. I just wanted the user/pass to be sent to the email on file)
They then tell me that this is more a billing issue then a tech issue and so they send me to billing.
Since when does the billing department send out user names and passwords? At this point I figure out that billing has nothing to do with their time anymore because the tech support is scaring away all of the customers.
As it turns out the billing team is more technicial then the support team because that is the only place you can get any help.
>From now on if you need to talk to anyone with any clue about what is going on just contact billing.
Level of upset :: 4
Business in question :: ipowerweb
Complaint :: I was unfortunate enough to have a 2-year contract with this company from 2004 -2006.
But its over, finally. Nobody needs a constant source of aggrivation in their life, especially a source they are paying for.
ipowerweb does not reply to even numerous requests on their support web site. They will also change the service without notifing customers, regardless if it breaks your web application. And get used to your email being unavailable as they screw around with their server to the point of the web mail requiring THEIR admin password to access YOUR account.
This is a poorly run business that is best avoided.
Level of upset :: 2
Business in question ::
Complaint :: iPOWER HAS THE WORST SUPPORT OF ANY BUSINESS I KNOW OF:
Christopher Gonzalez
General Counsel
111 E. Broadway, #210
Glendale, CA 91207
Dear Mr. Gonzalez:
This hereby constitutes notice – in accordance with NY State Law – 1. That Mr. Jordan hereby demands the service he paid for from your client (iPower), 2. That iPower consents to the publication of all recorded chat sessions and telephone conversations with Mr. Jordan, and 3. That iPower has harmed and continues to harm by its actions and inactions, Mr. jordan and US Pals, Incorporated. Please further be advised that iPower’s failure to act to satisfy their contract with Mr. Jordan will give cause for legal action. iPower’s refusal to serve Mr. Jordan will give cause to legal action. And any action against iPower may be made in NY state regardless of terms & conditions made by iPower – in accordance with NY State law.
I will await a call from my client whom is awaiting receipt of the service he purchased. This must occur within 48 hours.
Thank you.
Karen B
for S. Wallace
Chief Counsel
US Pals, Inc.
wait for a site operator to respond.
You are now chatting with ‘Mark R’
Mark R: Thank you for contacting iPower Live Chat. How can I help you?
Mark R: Hi Stephen
Stephen Wallace, Esq.: Hello. Mark. At the request of my client, and boss, I am contacting you to confirm the level of support, please.
Mark R: Yes
Mark R: What information you want from us Stephen Wallace, Esq.: My client is US Pals, Inc. – a non-profit that helps children. The Director is Patrick Jordan. He has recently communicated with you, and is here with me now, Mark.
Mark R: Please elaborate your issue so that I can help you in a better way.
Stephen Wallace, Esq.: Firstly, for the record, I am licensed in New York, with offices at 39 Bowery, 10002.
Stephen Wallace, Esq.: I have just spent 30 minutes with a very frustrated Mr. Jordan and have reviewed all chat sessions he has had with you, and others, as well as several recorded telephone conversations.
Stephen Wallace, Esq.: 1. Mr. Jordan purchased iPage from iPower and has a receipt. He set up the user name: CaringPals and a password. When he was unable to login using those, he contacted Tech Support (you). 2. You told him to contact SALES. He did so. 3. Sales told him that Tech Support would have to issue a “SET UP LETTER.”
Stephen Wallace, Esq.: 4. Mr. Jordan called Tech Support, and was told he would receive the necessary emailed “Set Up Letter” within 5 minutes. When he did not. He called back. He was then told that the SET UP LETTER could not be sent unless they had his user name.
Stephen Wallace, Esq.: 5. Of course, he provided his user name. (The recording evinces this). But then he was told that the only way to send out the SET UP letter was to CANCEL the account, and re-purchase. An agent named MARK said he would do this with Mr. Jordan on the line, but then put Mr. Jordan on a hold that I timed at 32 minutes!
Mark R: To cancel and repurchase your account. We suggest you to please do contact to our billing department directly.
Mark R: You can contact our billing department via email or phone.
Mark R: Toll free : 1-888-511-4678 option 4 Mark R: Outside USA : 1-310-314-1608 option 4 Mark R: E-mail : billing@ipowerweb.com Mark R: They will do it for you.
Stephen Wallace, Esq.: 6. I am therefore hereby making a legal demand that YOU issue the set up letter at this time. Your refusal to do so is actionable under New York State law. Are you willing to provide the service purchased by my clients. Be aware that your Mark R: We do apologize for the inconvenience. The technical support department does not have direct access to any customer records or financial information of any kind.
Mark R: We do apologize for the inconvenience. The technical support department does not have direct access to any customer records or financial information of any kind.
Mark R: We suggest you to please do contact to our billing department directly Mark R: They will assist you.
Stephen Wallace, Esq.: failure to agree to resolve this issue at this time may constitute a tort.
Stephen Wallace, Esq.: ARE YOU UNWILLING SIMPLY TO RE-ISSUE THE SET UP LETTER (email)?
Mark R: We are level one tech on live chat your issue cannot be resolved Mark R: Please contact to our billing department Mark R: They will assist you and send you the details as per your requirement Stephen Wallace, Esq.: And to be clear, you have no objection to this chat session being made public?
Mark R: You can contact our billing department via email or phone.
Mark R: Toll free : 1-888-511-4678 option 4 Mark R: Outside USA : 1-310-314-1608 option 4 Mark R: E-mail : billing@ipowerweb.com Stephen Wallace, Esq.: Are you telling me that you have NO MEANS to communicate with other departments within your company?
Mark R: As we are on live chat and we are restricted Stephen Wallace, Esq.: So, do you know what a SET UP LETTER is. Yes or No, Please?
Mark R: Yes we have checked the records and found that there is no record of your account user caringpals Stephen Wallace, Esq.: So, you are now claiming – despite a previous agent confirming the sale – and the email receipt, and the charge on the credit card, that you cannot find an iPage account using the email caringpals@uspals.info?
Stephen Wallace, Esq.: Or are you in fact merely conspiring to harm?
Stephen Wallace, Esq.: I have before me: 1. Credit Card Receipt for the sale; 2. A recording of a conversation wherein iPower confirms the sale, and says TECH SUPPORT merely needs to email the set up letter to Mr. Jordan; and 3. The confirmation email from iPower. Do you still maintain that there is no such account?
Mark R: Yes we have checked and there is no such account Mark R: We do apologize for the inconvenience. The technical support department does not have direct access to any customer records or financial information of any kind.
Stephen Wallace, Esq.: So it is your position that if your SALES team instructed Mr. Jordan to contact TECH SUPPORT in order to access his purchased account, they were incorrect?
Lea F.:Hi, my name is Lea F.. How may I help you?
You: Hello. I am here with my client, after having reviewed prior chat sessions and recordings of calls to your office. My name is Stephen Wallace, and I am an attorney. I need to know the name and phone contact for your counsel. My client is Patrick Jordan, a customer of yours.
Lea F.: email them at legal@ipower.com
You: I will need a telephone number, and attorney’s name so as to ensure I will be in contact with a licensed counsel, please.
Lea F.: sorry no phone number
You: Your refusal to provide this information will be tantamount to an admission of guilt regarding any potential claims filed against you. And may not sit well with the BBB.
Lea F.: i dont have any phone number, the best way to get it is email the legal@ipower.com Lea F.: they will reply to your email
You: Who are you referring to as they. It is a crime to portray that you or someone with you is licensed to practice law if in fact you or they are not. Any reputable attorney has a phone number and a name. My name is Stephen Wallace, I am licensed in New York, and my phone number is at the offices of US Pals, Incorporated – an NPO that provides assistance to poor children in America.
Lea F.: For Legal Inquiries:
Christopher Gonzalez
General Counsel
111 E. Broadway, #210
Glendale, CA 91207
Lea F.: thats all that i have
***** URL Received: http://www.ipower.com/about_us_contact.html
Lea F.: i pushed a link so you can see all the contact information
You: For the sake of preserving the record, my client purchased service from you (and has a receipt). He was unable to access the service for iPower’s failure to set it up as promised. Your customer service refused to assist him, disconnecting calls, and giving him the run around. Your actions and inactions have caused harm. And you admit this.
You: What is your response?
Lea F.: He just purchased the Ipage plan yesterday right?
Lea F.: i told him it is not set up yet, normally he will get the set up letter in 24-26hours Lea F.: it will send to him automatically
You: Yes. And, as you know, he was unable to access his account, and staff of iPower falsely promised to help, only ultimately disconnecting, or failing to render any assistance. He was made to hold for more than 30 (recorded) minutes, and he was continually passed from Sales to Tech to Sales. I have reviewed the sessions, and the behavior of your employees is outrageous at best. What have you to say?
Lea F.: if he wants to get it today, he can contact our tech support
You: Your staff – obviously playing games (as anyone whom reviews the sessions and calls will conclude) has by their actions and inactions damaged a charity organization that feeds and clothes poor children.
You: You are aware that he has spoken with Tech Support thrice. Only to be told that: 1. “There is nothing we can do until you receive the ’set up letter.’ 2. “Sales must take care of this.” and 3. “You must cancel and re-order.”
You: Certainly you also agree that this chat may be made public?
Lea F.: ok this is what you can do right now, call 1-888-511-4678 ext 5300 that is our main operator, ask to transfer you to legal counsel
You: OK. Just to be clear: Rather than assist US PALS, Inc. and activate their account, you are opting to have legal deal with it. And you have no problem with your decision being made public? TRUE?
You: Please be advised that your failure to object at this time to this and all communications between US Pals, Inc staff and iPower Staff being made public by any media constitutes your permission.
You: Thank you for your permission.
