Business in question :: LG Electronics

Complaint :: I purchased a DVD Recorder/VCR Comination. It did not work straight out of the box. I called LG, and they advised me to have it repaired by an authorised repair center. I took the ubit to the repair center in Nov 2005. The unit has a bad mainboard according to the techs at the repair center. LG now refuses to honor their warranty and will not authorise the repair.

it has been in the repair shop for over 4 months, and now it can’t be returned to the merchant, as it would have needed to be returned within 30 days. LG accepted this unit for repair with an authorization number in Nov. I was told that it was repaired, and picked up the unit. It still does not work, When I returned to the repair center, they said I needed an additional claim number for repair. LG will not cover the repair at this point. This unit shuts down after approx 30 seconds when the power button is pushed. It does not play a video tape and does not stay powered up. I paid $350.00 for a dead product, and because I followed their instructions, can not return it now for a replacement. I reported them to BBB, and they tell me now that because of this they will have no contact with me. I believe that LG owes me at the very least, a new unit, or repair mine. Their entire customer service center for the US is in Alabama, and you must deal with the same three people when you call. I was told that I would receive a new machine back in Jan, but it did not happen. They will not return phone calls, and it seems as though when you ask to speak with a manager the calls go full circle, and you end up talking to the person you first started with. I have included some of the corespondance I have had through email as an attachment. This company is unfair and does not honor their warranty. It is disgraceful that a company such as LG who also include Goldstar and Zenith in their product line has such poor customer service. $350.00 is a good chunk of money to me, and a corporation such as this probably spends more than this weekly on toilet paper. To repair or replace this would have been very easy, but they choose to stiff me with a worthless box full of defective parts.