AOL Time Warner complaints 3

Level of upset :: 3

Business in question ::

Complaint :: I have bee attempting to close an aol account for more than 10 months — and I finally closed the ccredit card account that it was attached to — I e-mailed them again and again — and they never e-mailed back I have paid my monthly menbership fee for more than a year and now they are saying that they will report to collection if I do not pay — so I will — but, I refused to give them my credit card b/c of the all the the problem that they have been — and anyway the fu*ker supervisor gilbert2@AOL.com didn’t give me a cancellation no & refused to let me talk w/ his supervisor.
This is a really awful co. w/o any client conscience

Business in question :: AOL

Complaint :: Tried canceling my account on December 31, 2005. The idot rep said all of my security responses did not match. In truth, he didn’t know what he was doing. when I asked to speak to his supervisor he told me he was the account exec so I asked to speak to his manager. He said they did not take calls. How is that for customer service? When the $23.90 showed up again, I called my credit card company. The customer service rep I got said she had 8 to 10 calls a week with complaints against AOL. I disputed the claim and AOL threatened to send me to collections AND the fax number to their billing office in Florida was bogus. After many calls, I finally got someone that spoke english and he said he would have me removed from the collections list. We’ll see. NEVER NEVER NEVER again will I used these crooks.

Business in question :: aol

Complaint :: AOL shut off my service because of something my husband said and when i called they would not do anything so i asked if i am not allowed access then they why are they still taking money out of my account for it. he response was he had to talk to my husband . i told him that my husband is at work and it should not matter it is my money that pays for this service.

Business in question :: TIME WARNER/AOL

Complaint :: Sometime around 1993 I subscribed to AOL for my sons. I never used the service so my sons had created the passwords and screen names. With my youngest son going off to College I decided to cancel Aol. They asked for the screen name and password for the account. I had no clue as I never used the service and it had been so long ago that the account was first activated. I was then asked for the last 4 digits of my credit card. Well…I had it billed on my American Express card (again back in 1993) and my current card number didn’t match up with the original AE number. Of course it didn’t, I once had my purse stolen, (new card issued) and over the 10 years probably lost it 2 or 3 times each time having a new card issued with different numbers. Now they asked me the security question, what is my pet’s name? Well, should be an easy one right? Not really because I have 4 dogs, 2 cats today and I couldn’t remember which ones were with me back in 1993!!!! I had 2 chances to answer and failed both times. (Keep in mind, we also had older dogs who have passed so who the heck knows which name was used!) At this point they said sorry, I couldn’t cancel the service. I then offered to go to a notary to obtain documentation stating that I am in fact the member and even offered to fax my current American Express Statement to them showing the current charges. I was told that also would not work. I contacted American Express via mail and phone, told them these were fraudalent charges and to have them stopped. I was told they could not do that because of the type of authorization that had been approved back in 1993!!!!!!!!! So, I figure…ok I’ll outsmart AOL. I cancelled my AE card. Guess what? I still get a bill every month from a cancelled AE card account. I again disputed the charges and it was sent to collections! This is the most bizarre set of circumstances ever. I warn everyone not to sign up for AOL.

As of now, I filed a complaint with my local state attorney general’s office & have sent the President of AOL an overnight letter asking for his help. Kinda doubt I will get any response from him.

I hope there is some attorney out there watching these messages boards. I don’t practice law but by perusing the internet I think there is great cause for a major class action suit against AOL.

I am also toying with the idea of advertising in USA looking for everyone who can’t cancel their service to contact me. I don’t think my post office would have a box large enough for the response. I’d love to take those letters to an attorney.

Oh and finally, I forgot to mention that I was on the phone 3 Hours (I am not exxagerating)asking for supervisors and being put on hold and having AOL’s “retention experts” call me “honey” and to settle down. (I was firm but never lost my cool. They were flipping on me because I kept asking for another supervisor!)

Thanks for the opportunity to alert others of the AOL cancel problem.