AOL Time Warner complaints 2
Level of upset :: 4
Business in question :: AOL DECEPTIVE AND ILLEGAL PRACTICES
Complaint :: AOL HAS BEEN JERKING ME AROUND FOR ALMOST 2 MONTHS AS I TRY TO GET MY AOL FREE 60 DAY SUBSCRIPTION CANCELLED.I HAVE FAXED,WRITTEN AND TALKED TO A CUSTOMER SERVICE REP,AND STILL TO NO AVAIL,THEY HAVE NOT CANCELLED MY SUBSCRIPTION.I HAVE TALED TO MANY OF THEIR OUTSOURCING REPS IN PAKISTAN.INDIA,SOUTH AFRICA ECT, MANY WHO DID NOT SPEAK ENGLISH,AND THUS TO NO AVAIL.THIS COMPANY IS A RIPOFF.SHOULD BE FINED HEAVILY FOR THEIR ILLEGAL TACTICS.
Level of upset :: 4
Business in question :: AOL
Complaint :: Okay. So I wanted to cancel AOL because I was moving and would no longer have set up for internet. So I called, expecting a nice customer service representative to be like, “Oh, we’re sorry to lose you, remember us in the future.” No. I requested they cancel the service and the guy said, “Okay, so we’ll set you up with a free month.” No, I want to cancel. “Okay, so we’ll set you up with a free month.” This went on and on and he put me on hold and the only way I extracted a cancellation number was by yelling at the guy, which I never would do. He was a jerk.
Then… my mother in law accidently put one of those awful “1,000 hours free!” disks in her computer, but did nothing with it. So, she eventually got a bill for three or four subscriptions! She hadn’t even used one! When she called them to say there had been a mistake, she only had one computer, wny would she need multiple subscriptions, they called her a liar and kept withdrawing the money from her account. The bank, who was sympathetic because this had apparently happened before, told her the only way to get them from stopping charging was to close her account!
Level of upset :: 4
Business in question :: AOL
Complaint :: Called AOL to cancel because I went to bellsouth DSL. In an e-mail on December 19th I informed them to discontinue service a week later. I was not comfortable with a no-response to my mail, so I called only to be told “for being a customer we will extend you one free month” I week later I get a letter in the mail reminding me that I had been given a free month and they will renew me on January 27th and draft my account $23.90 for the monthly fee. I ask them why in hell would I pay that when I already pay for DSL. I coul not beleive they acted as if I had not requested cancellation. This company is a thief!
